What is Comfax?
Comfax is an International Fax to Email service provider.

Why is it FREE?
Comfax in partnership with a Telco operator receives an income for faxes generated on their network. When anyone sends a fax to a Comfax number, the Telco operator pays Comfax a percentage of the call costs.

When will I be able to send and receive faxes?
Once you have confirmed your email address in the confirmation email sent to your email address, your number will be active to send and receive faxes.

Will I get my own fax number?
Yes! Once your number is activated the number will remain your number and connected to your email address. Please view our terms and conditions for more details.

Is the any difference between a fax machine and Comfax for my callers?
No. The call connection is the same as an original fax call but, the costs are premium rated.

Can I receive a fax on more than one email account?
Yes, you can setup your account to use more than one email address. Please contact support if you require any assistance.

Can I have more than one fax number?
Yes, you can sign up for as many numbers as you need.

How do I reset my password?
Open the Welcome email you received after you activated your fax number and click on the ‘Request Password’ link.

How do I know when someone sends me a fax message?
Comfax sends a ‘New Fax Notification’ to your email address as a PDF or TIFF attachment. Your fax will be delivered to your email as an attachment.

What file format will faxes be delivered in?
All your faxes will be available either in PDF or TIFF formats.

How do I open faxes on a MAC computer?
Just open the attachment on the email to view your fax.

Are my faxes archived and for how long?
Yes, all your faxes are archived 5 years.

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